Posts Tagged 'project manager competencies'

Five Steps for Creating a Steady Project Leadership Persona


You’re up one day and down the next. No problem—the people who work for you can just go with the flow, right?

“Wrong,” says Karen Wright, whose company, Parachute Executive Coaching (www.parachuteexecutivecoaching.com). Wright, the author of The Complete Executive: The 10-Step System for Great Leadership Performance (Bibliomotion, 2012), offers these five tips on creating a steady leadership persona.

1. Stay cool.

Your project team needs to know the difference between a mood swing and a major project issue. Help them out by staying on an even keel at least 90 percent of the time. When you’re down they’ll know it’s serious, and when you’re up they will know there is real cause for celebration.  I always remember what a veteran project leader once told me: “It’s always going to get crazy—just don’t get flustered by it. Prioritize as you go, and that way you’ll get through the decision-making process.” It’s crucial to discern between a real emergency and something that can wait.

2. Walk your talk.

When you become a project leader, more people are watching—and the more easily you’ll be called out if your actions don’t match your words. Make sure you are a living example of the values you expect others to uphold. Back up what you say with your actions. Bring your beliefs to life;  move beyond words to practice what you preach.

3. Get your story straight.

When you are a successful project leader, chances are the project team and your peers are going to want to hear about how you made it to the top. Don’t embellish or inflate. The more relatable it is, the better. Besides, the truth will always catch up with you. The most successful project leaders I know have built their personal brand by letting right thinking, right “decisioning,” and right acting serve as their guide. If you have to manipulate the truth to gain an advantage, the advantage is not worth the perceived gain, for any advantage gained in deceit will surely come at a very high cost…the sacrifice of your honor and integrity.

4. Keep it real.

Never assume you’re doing fine, and never presume you know what others are thinking. Ask for feedback, whether directly or through a confidential survey process, and be open to what you hear. You can’t expect your teammates to accept feedback if you are not willing to do the same. Feedback provides project leaders with the information they need for sound decision-making. Indeed, it’s important for project leaders to stay in touch with their project teams – that’s where many winning ideas come from. As well, feedback acts as a kind of early warning system about potential problems with the project, people, and processes.

5. Stand for something.

You are in a position to inspire the project team and lead them toward something important and exciting. Don’t be shy. Let your passion show. Your authentic excitement will be infectious. And if you are not a naturally comfortable public speaker, get trained and practice, practice, practice: Few skills are as important in a leader as the ability to energize a crowd. The project team likes to follow; they just want to follow someone who leads and gives them something they want to follow.

James L. Haner

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Are You an Ethical and Trustworthy Project Manager?


In order to be respected and trusted by your team and your stakeholders, you must behave ethically. That’s easy enough to say, but what exactly does that mean? In a nutshell, ethical people understand the difference between moral and immoral behavior and the standards that govern their own behavior. They act in a moral way in order to meet those behavioral standards.

I have found over the years that ethical behavior tends to generate trust and respect in the workplace. Behaving ethically and performing your project management work should generate trust between you and your project stakeholders. The stakeholders trust you to do the right thing at the right time on the project, and to keep their interests front and center in your decision-making process. This allows you to engage with your stakeholder’s needs and act in their best interests at all times.

Here’s a story from my book that makes my point very well. During lunch one day, my best buddy Ginger overheard information that concerned her regarding the current status of an important business continuity study program she was working on for a large financial services firm. One of the new technical team members sitting at the next table was talking loudly to a group of his friends. He brings up a piece of information regarding the project’s status that is inconsistent with the current status that he just reported to the Ginger and Kim, the program manager, on an area that he is responsible for in the project plan.

“Guys, I’ve only been here six months and I’m working on something this leading edge and important. I just found out from my buddy in IT that the set of records that tracks that staff members were trained and cross-trained on critical plant operations is gone. The data got erased in a failed server transfer. Poof! No backup files. How weird is that?  Hope they have hard copies somewhere. But it’s cool. They’ll find what we need eventually.”

Ginger leans across the table and asks “Wait a minute, have you told the rest of our team about this?” He replies, “No way, Ginger. Tomorrow someone will find the hard copies in somebody’s cube, and I’ll look like an idiot. I just sent in my status report anyway. I’m not revising that thing unless I absolutely have to.” Ginger got to her feet and collected her things. “Come on, let’s find Kim and give him this update. That missing data affects our results tremendously and this can’t wait. Grab your sandwich and come with me.”

Ginger had it right, it was time to step up and get the situation corrected before that situation got out of hand.  Funny how “confronting the problem” is often a component of behaving ethically on a project, isn’t it? I have always found that being straightforward and putting all of the cards on the table can not only defuse but also correct a bad situation.

Your ethical behavior often comes into play during your project management work.  You may find yourself recognizing that a proposed solution or a particular requirement presents ethical difficulties. Ethical project managers consider the interests of all stakeholders when making decisions and are sure to clearly articulating the basis of their decisions so everyone understands. Any conflicts of interest should be promptly and fully disclosed.

Earning the trust of your key stakeholders is a linchpin of a successful project manager and perhaps the basis for a successful project outcome. It is difficult to develop a solution when folks won’t tell you what you need to know to define the best solution to meet their needs.

Susan Weese

Balancing Effectiveness and Efficiency on Your Projects


Effectiveness and efficiency provide a never-ending dilemma for project managers and their team members as well.  Over the years, I have found that balancing these two aspects on my project efforts to be a struggle between the inputs and outputs in the quest for the ultimate “favorable ratio” between the two.  The difference between being efficient and effective is that efficiency refers to how well you do something while effectiveness refers to how useful that “something” actually is.

Let’s take a look at how we define these terms and what they really mean, since they are oftentimes confused with one another. Here are definitions of these two terms from Dictionary.com, both of which I like:

Effective (adj.): Adequate to accomplish a purpose; producing the intended or expected result.

Efficient (adj.) Performing or functioning in the best possible manner with the least waste of time and effort.

One personal example that comes to mind is using the self-checkout line at the grocery store.  These self-checkout lines are supposed to be efficient and save both customers and grocery store staff both time and effort during the checkout process.  My experiences with self-checkout span the whole range of possibilities efficient versus effectiveness.  When I am checking out with items marked with easily read bar codes, things usually work fine and my experience is both effective and efficient.

However, when I am trying to check out with an item that has no bar code (such as fruits or vegetables that are priced by weight), the activity requires more time for me to look up what I am buying and then have it weighed by the machine.  This experience isn’t efficient for me as a customer but it could be viewed as efficient and effective for the store if the long-term goal is to have customers check out for themselves in the self-serve lines and the short-term goal is to have me do all the work!

Where things get really interesting is when an item either weighs a lot or weighs too little and violates some constraint in the system.  This means I can’t continue until the store checker intervenes, solves my problem and gets everything working correctly again.  Plus, the checkout machine usually has something to say in that “I am irritated with you, you stupid customer” tone of voice. This experience is not efficient in the short-term and not effective in the long run for either the store or for me, the customer.

When I am thinking about efficiency on my projects, I find myself weighing the amount of resources used to achieve a project objective against what was or will be actually accomplished.  The more favorable the ratio of benefits to costs, the greater the efficiency achieved.  Efficiency focuses on the project processes or the “means to an end”, which means you want to “do things right”. On my projects, focusing on efficiency seems like more of a short-term, tactical thing.

In contrast, effectiveness focuses more long-term on a desired objective or end result.   I have heard it said: “Effectiveness is about doing the right things” which isn’t a bad way to think about it.  Funny thing, most projects need to strike a balance between effectiveness and efficiency in order to be successful. Too much emphasis in either direction leads to mismanagement.  You have to be effective and get the job done, but sometimes it costs a bit more or takes a bit longer to achieve a particular objective.  This impacts your efficiency.  You can also impact your effectiveness if you are stingy with resources and don’t get the job done. A balanced approach means that the job gets done and your limited resources are not wasted.

Happy balancing!

Susan Weese

A Quick Mindfulness Exercise for Project Leaders


What is mindfulness?

Mindfulness is the act of being intensely aware of what you’re sensing and feeling at every moment — without interpretation or judgment. Mindfulness is focusing your attention on what is happening right now; paying attention to what is real for you right here and now . . . without thinking that it is good or bad, important or not or right or wrong.

Spending too much time planning, problem-solving, daydreaming, or thinking negative or random thoughts can be draining. It can also make you more likely to experience stress and anxiety. Practicing mindfulness exercises, on the other hand, can help you direct your attention away from this kind of thinking and engage with the world around you.

Here are four times when you might choose to be more mindful:

1. To help gain greater control of your verbal and nonverbal behavior to reduce stress and anxiety

2. To learn more about how you are reacting in the moment; less negative thinking and distraction

3. Preparing yourself prior to entering a crucial conversation

4. To reduce anxiety and calm yourself; improve your mood.

A Quick Mindfulness Exercise

  • SIT . . . upright in a chair; be alert, relaxed, and looking forward
  • CLOSE . . . your eyes
  • BREATHE . . . Sit in a quiet place with your back straight, but relaxed. Feel your breath move in and out of your body. Let your awareness of everything else fall away. Pay attention to your nostrils as air passes in and out. Notice the way your abdomen expands and collapses with each breath. When your mind wanders, gently redirect your attention to your breath. Don’t judge yourself. Remember that you’re not trying to become anything — such as a good mediator. You’re simply becoming aware of what’s happening around you, breath by breath.
  • SEE . . . while staying still, open your eyes; notice five things at the edge of your vision; notice five things in front of you
  • LISTEN . . . what do hear far away?  . . . what do you hear near to you?
  • SMELL . . . Can you notice three different smells?
  • FEEL . . . your body in the chair  . . . Are you tense, aching? Relax each part of your body.
  • EXPERIENCE . . . yourself “in the moment” . . . “in the now”
  • Stay in this mindful state for as long as needed

For the focused breathing exercise, you’ll need to set aside time when you can be in a quiet place without distractions or interruptions. You might choose to practice this type of exercise early in the morning, before you begin your daily routine.

Aim to practice mindfulness every day for about six months. Over time, you might find that mindfulness becomes effortless. Think of it as a commitment to reconnecting with and nurturing yourself.

For more information on mindfulness, see Learning Tree, Intl. Course #3405: Developing Your Leadership Voice for Presence and Impact.

James L. Haner

Susan’s Top Ten Skills Shared by Project Managers and Quilters


In addition to being a project manager, I am also a patchwork quilter.  Last week, a buddy of mine asked me if I thought there were any similarities between the skills required to manage projects and the skills required to make a patchwork quilt.  Absolutely!  Here is my list of the top ten skills shared by successful quilters and project managers.

Paying attention to detail. Quilting and project management both require you to pay attention to the details of what you are trying to accomplish, every step of the way.  Quilting tends to be a project of one person where you plan, execute and manage yourself while my projects tend to be large, collaborative efforts in an organization that is trying to change the way they do something or to make something they are currently doing better.  In either case, you need to be able to define and manage the little bits and pieces of your project as you perform the work required to get to the end of your project and be successful.

Defining the big picture.  On the flip side, understanding the scope of your project is also very important to quilters and project managers alike.  If you don’t know the totality of what you are trying to accomplish, you will find it is difficult, if not impossible, to achieve that something. You can’t pay attention to the details and make adjustments along the way of you haven’t defined what the scope of your efforts will be.  As a quilter, this impacts your schedule and your budget for purchasing all those lovely fabrics you plan to use.  On a larger project in an organization, you have resource skills, availability and a host of concerns that could impact the scope of your efforts.

Targeting a desired end result. My mother always says that it is hard to get somewhere if you don’t know where you want to go.  The same is true for both quilters and project managers.  Without a destination in mind, typically defined as your final outcome or solution, getting to that end point is going to be challenging.  While one key art of planning is defining the scope of your efforts, you also have to know the path you plan to take when doing the work to build that final outcome you are targeting.  Once you know where you are going and where you want to be, there are often many paths that can successfully take you there.

Planning, planning, planning. Planning and re-planning are simply a way of life for project managers and quilters!  If you don’t have good planning skills and a solid approach to doing that planning, it is easy to miss something or someone along the way. I tend to use top-down planning in my large projects and a combination of top-down and bottom-up planning for my quilting projects.  My quilts often start out with a pleasing selection of fabrics I would like to use, and then get combined with a quilt pattern that I feel would present them to the best advantage.  Sometimes I also choose patterns that force me to increase my piecing skill levels just for fun.

Using tools to get the job done. Where would we be without tools?  Project management tools, word processing tools, communication tools, sewing machines, rotary cutters and web-based fabric shops with all the latest fabrics, oh my!  The trick is knowing what tool you need and being able to use that tool effectively when you need it.  This is true for quilters and project managers in equal measure.  As a project manager, too much tool time and not enough people time can result in a less-than-successful project.  As a quilter,  too much sewing time and not enough “looking at your work and laying out the pieces” can result in a quilt that is perfectly sewn but not pleasing to the eye.

Communicating with stakeholders. Communication is an essential part of managing projects.  There is a reason all those studies out there tell us that poor communication is the #1 cause of project failure.   Funny enough, quilters need to communicate as well – with one another and with other folks they want to share their creations with or possibly sell their creations to. Many quilters (myself included) have quilt blogs where they discuss their latest project and share tutorials on a wide variety of topics.  There are many, many project management and quilting conferences out there where you can meet your peers and learn new things.

Managing your supply chain. Supply chain management can be daunting to even the most experienced of project managers.  Just ask folks who manage manufacturing operations what happens if there is a kink in their supply chain for essential raw materials.  Quilters also manage their supply chain, although most of us end up with a serious stash of unused fabric and fabric scraps from our previous projects.  Project managers don’t usually have the luxury of building a stash of the goods and materials required for their projects.

Building (and hopefully sticking to) a project budget. Most projects come with a budget and a timescale built-in.  I call these numbers “constraints” since typically those numbers were chosen based upon a very high-level definition of what needs to be done.  When you are managing within the context of the triple constraint – time, budget and scope – something has to give in order to bring your project to completion in the real world. This is also true for quilters.  You can’t make every cool quilt pattern you see in a book or a magazine, you have to select, prioritize and do the things that matter most to you.

Capturing and applying lessons learned. Where would we be without lessons learned?  If formal lessons from previous projects are available to you in your organization, you are a step ahead of most folks.  Most of the time, we learn these lessons through the “word of mouth” method from our peers, team members and other stakeholders. As a quilter, I keep my own informal list of lessons learned, also known as “mistakes not to be repeated”.  In either case, lessons learned are an essential part of doing our projects better over time.  This principle holds true whether your project is a patchwork quilt with a team of one person or a new, mission-critical IT system.

Identifying  issues and risks. In quilting, the issues and risks certainly spice up piecing and constructing a quilt.  On a work project, issues and risks can sometimes get in the way of a successful project outcome.  The sooner you identify and assess these issues and risks, the better off you are. Nothing hurts more than being surprised by the “one that got away” or the risk you missed until it showed up on your doorstep and said “hello”.

Well, there you have it.  As always, these skills need to be balanced based upon your project situation to get the best fit. I am curious if you have anything to add to my list from a project manager’s or a quilter’s point of view. If you are looking to refine or validate your communication skills, take a look at Learning Tree’s 4-day course on fundamental project management skills.  This course is certainly a great place to begin or revisit how well you are managing your projects and your project team members and to learn some new skills and techniques for managing them even better still.  You can also check out my quilting blog at to see what I am up to these days on my personal quilting projects.

Susan Weese


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